Frequently Asked Questions

Do you have a store location?

We have no physical store location, our rentals are by appointment only. You have the option to either meet at our recommended delivery location at Liberty Station, or we offer delivery and pickup to your location anywhere in San Diego county. Delivery fee is $25 which includes the drop off and the pickup once done.

Which model of Onewheel do you rent? (XR, GT, Pint X)

Currently, we rent Onewheel XR’s, GT’s or Pint X models. The Onewheel XR and GT are easier to learn on and have the advantage of extended range before needing to be recharged. After your rental, we can put you on a pint X to try and give you an in depth comparison between models.  This is a must if you are debating which model you should buy! 

Do you offer tours?

Yes! We offer guided electric scooter tours through Balboa Park, Coronado Island, and the downtown waterfront. All tours are 1.5 hours in length and the minimum age is 12 years old, however some age exceptions can be made if the rider has previous scooter experience. Prices are $49 per person.  All meeting location details will be shared in the confirmation email after booking. Click the book now button to reserve a timeslot!

What are your E-scooter rental details?

Segway Ninebot e-scooters are available to rent starting at $39 (four hours), $59 (24 hours), $49 (multi-day), or $225 weekly.  These scooters at the best in the industry with a top speed of 19mph, bright headlights and tail lights, speed and battery readout, and between 18-25 miles on a charge! These scooters are compact and can be folded down to fit in the trunk of any vehicle. All rentals come with a lock, helmet, and charger. The bird scooters around town cost $1 to start and .40 cents a minute after that, which comes out to $25 per hour. The app based companies are also geo restricted around the city making them impossible to ride in certain areas. Get a better scooter and a better experience through us at half the price! Just click the book now button to reserve. 

Is there a minimum age limit to rent?

Yes, the minimum age to rent is 12 for both E-scooter or Onewheels with parental consent and a sign off of the liability waiver.  However exceptions can be made for younger kids with previous experience. Just shoot us a text or call for more details. 

How can I ride the Onewheel with others who don't want to rent or young kids?

For those who have friends or family members that don’t feel confident on a Onewheel but still want to come along, we recommend renting one of our Segway Ninebot E-Scooters with a top speed of 19mph and a range of approximately 25 miles on a charge, its the perfect solution!

Is there less time than a half-day (4 hour) option?

Our minimum rental time is up to 4 hours, but you are free to keep the gear for as little time as you’d like after the lesson.  Our half day rate is the minimum we charge for our time and equipment.  Most people find they want to keep the gear for the full 4 hours after the lesson but that’s completely up to you!

Is the Onewheel hard to learn?

Although having some board sport experience is helpful, it’s not necessary.  With proper instruction (we provide a free 30 minutes lesson), anyone can be up and riding quickly. There is a slight learning curve but most clients say they feel comfortable and confident within the first hour. 

Can I ride the Onewheel on the beach?

Due to a city ordinance banning motorized devices from San Diego beaches (on the sand) and boardwalks you cannot ride them there. It is also a requirement of your rental that you do not ride on the beach. Water damage, especially salt water can ruin these boards, they are NOT water proof.  If upon return inspection and disassembly there is wet sand and water on the board you will forfeit your deposit. If the board is ruined by water during your rental, you will be responsible for the full $1800 replacement cost. 

Is there anywhere in San Diego I can't ride?

Onewheels and e-scooters are considered a motorized devices and are legal to ride anywhere around San Diego bikes are allowed with the exceptions of the boardwalks in Mission Beach, Pacific Beach, and La Jolla where motorized devices have been restricted. Otherwise, all parks, bike paths, sidewalks and trails are fair game!

Is the Onewheel safe?

That depends on your definition of safe 🙂 Like any board sport (snowboarding, skateboarding, surfing), there are always inherent risks involved, and the Onewheel is no different.  However, most people feel much safer on a Onewheel wearing the proper protective gear (we include a free helmet and safety gear) than most other board sports. This is because on the Onewheel, unlike a skateboard, you’re always in control.  If you want to slow down, just lean back and the board uses its regenerative braking system to immediately reduce your speed or stop you completely, even on large hills.  As long as you keep your speed and terrain within your ability and comfort level you should never have a problem.

Do you offer delivery?

Yes, delivery is available for a flat fee of $25 as long as its within a 20 mile radius of downtown San Diego.  This also inclues pickup once your rental is over at no additional cost. 

How fast does the Onewheel go?

Onewheel can reach a top speed of 19mph depending on what mode you’re in, although we always recommend keeping it below its top speed for safety’s sake. Once you have reached the board’s top speed it will let you know with something called “pushback”, You will feel the front of the board raising up on its own, this is its way of telling you to slow down since it has reached its limit.

Whats the range on a single charge?

Onewheel XR (12-18 miles), Onewheel GT (25-32 miles), Onewheel Pint (12-18 miles), Electric Scooters (18-25 miles).  All rentals come with a charger.

Is there a deposit?

Currently deposits are being waived so all all you need to do is pay the rental fee and you’re good to go!

Does the equipment have lights?

Yes, both Onewheels and E-scooters have headlights and tailights.

Can I lock my gear up?

We recommend that you do not attempt to lock the Onewheel up or let it out of your sight. All locks without exception can be broken or cut through leaving the board vulnerable to theft.  If the board is lost or stolen during your rental, you will be responsible for the full $1800 replacement cost. If entering a building, restaurant, etc, simply bring the board in with you or leave it locked in your vehicle and out of sight. E-scooter can however be locked up and a lock will be provided. 

How do I track battery life, speed, and what mode I'm currently in?
In order to track all functions of the Onewheel, you will need to download its companion app on your phone.  This will give you all pertinent information at all times and allow you to change modes if you like.
Do I need to reserve rentals in advance?

Ideally, you should reserve your equipment as far in advance as possible, especially for larger groups.  We do often have same day availability, but gear can be limited or unavailable during busy times. Its best to book through the website for up to view up to date availiblity. 

Does the Onewheel have brakes?
Yes, breaking is a built in feature.  All you need to do is lean back and the board will slow itself down as well as charge the battery at the same time.
Is safety gear provided?

Helmets, knee pads, elbow pads, and wrist guards are included with your rental at no additional cost.  

Do you sell boards?

Currently we offer used board sales only.  You can inquire about current stock and availability at anytime.  We will offer new board sales in the near future!

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