Frequently Asked Questions

Do you have a store location?

We have no physical store location, our rentals are by appointment only. You have the option to either meet at our recommended delivery location at Liberty Station, or we offer delivery and pickup to your location anywhere in San Diego county. Delivery fee is $25 which includes the drop off and the pickup once done.

Do you rent Onewheel XR's or Pints?

Currently, we rent Onewheel XR’s only but have Pints available to demo. The Onewheel XR is easier to learn on and has the advantage of extended range before needing to be recharged. After your XR rental, we can put you on a pint to try and give you an in depth comparison between models.  This is a must if you are debating which model you should buy!

Do you rent E-Scooters?

Yes! Segway Ninebot e-scooters are available to rent starting at $39 for 4 hours. These scooters at the best in the industry with a top speed of 19mph, bright headlights and tail lights, speed and battery readout, and 25+ miles on a charge! These scooters are compact and can be folded down to fit in the trunk of any vehicle. The bird scooters around town cost $1 to start and .40 cents a minute after that, which comes out to $25 per hour. Get a better scooter and a better experience through us at half the price! 

Is there a minimum age limit to rent?

Yes, the minimum age to rent is 14 with parental consent and a sign off of the liability waiver.  Younger kids tend to be lighter and have a smaller shoe size which can make it difficult for the boards sensor to recognize they are on it. We do have e-scooters available for younger kids or adults who may not be comfortable with the Onewheel but want to ride along. 

How can I ride with others who don't want to rent or young kids?

For those who have friends or family members that don’t feel confident or are too young to rent (14 is the minimum age) a Onewheel but still want to come along, we recommend renting one of our Segway Ninebot E-Scooters with a top speed of 19mph and a range of aproximately 25 miles on a charge, its the perfect solution!

Is there less time than a half-day (4 hour) option?

Our minimum rental time is up to 4 hours, but you are free to keep the board for as little time as you’d like after the lesson.  Our half day rate is the minimum we charge for our time and equipment.  Most people find they want to keep the board for the full 4 hours after the lesson but thats completly up to you!

Is the Onewheel hard to learn?

Although having some board sport experience is helpful, it’s not necessary.  With proper instruction (we provide a free 30 minutes lesson), anyone can be up and riding quickly. There is a slight learning curve but most clients say they feel comfortable and confident within the first hour. 

Can I ride the Onewheel on the beach?

Due to a city ordinance banning motorized devices from San Diego beaches (on the sand) and boardwalks you cannot ride them there. It is also a requirement of your rental that you do not ride on the beach. Water damage, especially salt water can ruin these boards, they are NOT water proof.  If upon return inspection and disassembly there is wet sand and water on the board you will forfeit your deposit. If the board is ruined by water during your rental, you will be responsible for the full $1800 replacement cost. 

Where can you legally ride a Onewheel?

Onewheels are considered a motorized device and are legal to ride anywhere around San Diego with the exceptions of the boardwalks in Mission Beach, Pacific Beach, and La Jolla where motorized devices have been banned. Otherwise, all parks, bike paths, sidewalks and trails are fair game!

Is it safe?

That depends on your definition of safe 🙂 Like any board sport (snowboarding, skateboarding, surfing), there are always inherent risks involved, and the Onewheel is no different.  However, most people feel much safer on a Onewheel wearing the proper protective gear (we include a free helmet and saftey gear) than most other board sports. This is because on the Onewheel, unlike a skateboard, you’re always in control.  If you want to slow down, just lean back and the board uses its regenerative braking system to immediately reduce your speed or stop you completely, even on large hills.  As long as you keep your speed and terrain within your ability and comfort level you should never have a problem.

Do you offer delivery?

Yes, delivery is available for a flat fee of $25 as long as its within a 20 mile radius of downtown San Diego.  This also inclues pickup once your rental is over at no additional cost. 

How fast does it go?

Onewheel can reach a top speed of 17mph depending on what mode you’re in, although we always recommend keeping it below its top speed for safety’s sake. Once you have reached the board’s top speed it will let you know with something called “pushback”, You will feel the front of the board raising up on its own, this is its way of telling you to slow down since it has reached its limit.

Whats the range on a single charge?

Onewheel + XR is a marvel of modern engineering and gets a full 12-18 miles of range on a single charge and can be fully recharged in as little as 90 minutes with the included charger.

Is there a deposit?

Currently deposits are being waived so all all you need to do is pay the rental fee and you’re good to go!

Does it have lights?
The board does have a built in headlight and taillight which will always stay on so you can be better seen day or night.
Can I lock it up?

We recommend that you do not attempt to lock this board up or let it out of your sight. All locks without exception can be broken or cut through leaving the board vulnerable to theft.  If the board is lost or stolen during your rental, you will be responsible for the full $1800 replacement cost. If entering a building, restaurant, etc, simply bring the board in with you or leave it locked in your vehicle and out of sight. 

How do I track battery life, speed, and what mode I'm currently in?
In order to track all functions of the Onewheel, you will need to download its companion app on your phone.  This will give you all pertinent information at all times and allow you to change modes if you like.
Do I need to reserve a Onewheel in advance?

Ideally, you should reserve your Onewheel as far in advance as possible, especially for larger groups.  We do often have same day availability, but boards can be limited or unavailable during busy times. Its best to book through the website for up to veiw up to date availablity. 

Does it have brakes?
Yes, breaking is a built in feature.  All you need to do is lean back and the board will slow itself down as well as charge the battery at the same time.
Is safety gear provided?

Helmets, knee pads, elbow pads, and wrist guards are included with your rental at no additional cost.  

Do you sell boards?

Currently we offer used board sales only.  You can inquire about current stock and availability at anytime.  We will offer new board sales in the near future!

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